SAP Business One for Professional Services
When one sells services, –not products–, your business and margins depend on your quality of service and responsiveness capacity to customer requirements. You need a clear view of your projects to be able to manage people, resources, and client expectations in a more efficient manner. But if you’ve grown organically, this visibility can be elusive – especially if your data and processes are engaged in multiple remote locations.
The SAP Business One application offers unique insight into operations and automates resource management and key project processes in addition to supporting time and expense management. It can help you meet customer requirements, be more efficient, and increase your profits.
Not only does SAP Business One run your core business functions like sales and finance, it can also help you:
Strengthen customer relations
Keep a record of all historical transactions as well as customer satisfaction levels and preferences so you may use the opinions of your clients to develop service offers and delivery models driven by them.
Promote profitable commitments with clients
Manage the entire client commitment efficiency lifecycle – from “leads” to service delivery and invoicing – and concentrate on the most profitable relationships possible.
Recruiting and retaining appropriate talent
Attract, retain, and deploy your human resources in response to client needs with an integrated system that captures human resource information on all employees.
How SAP Business One Can Help In your Professional Services Business:
- This solution allows calculating and creating project budgets and compares them with real costs and improves margins by focusing on most profitable leads.
- Planning of resources can be done effectively with useful tools that help you respond to customer needs faster thereby strengthening customer relationships.
- The solution helps in acquiring profitable clients with adaptable and dynamic sales opportunity management solution.
- SAP Business One enables effective project management by catering for the entire workflow of small and midsize professional service companies.
- This system allows effective financial management and improved billing accuracy including cash flows.
- For marketing purpose, you can make use of E-mail campaigning that would help in attracting more customers.
- Using the service module of SAP Business One, complaints and after sales services can be easily managed and tracked.
- Project details and information related to business partners is stored in the system and is available to all the employees.
- Information regarding working hours and expenses can be accessed through Smartphone or internet irrespective of location and time.
- Real time analytics report and dash boards offer quick and fast decision making.
SAP Business One Business Benefits for Professional Services:
Integrated system to manage staff resources and requirements
Continuous tracking system for customer transaction history and other customer details
Smooth control of entire customer engagement life cycle
Deliver quality services with foremost service delivery capabilities
Management of service contracts and warranty
Reporting on the main performance indicators (KPIs) and overall business performance
Active after-sales support
Why Clockwork Business Solution?
Clockwork offers clients with all necessary solutions in taming the fundamental challenges of the Professional Services Industry such as creating USP for services, lack of marketing resources and increased competition.