Customer Portal
Enhance Customer Experience with Customer Portal Integrated with SAP Business One
Purpose
Clockwork’s Customer Portal is seamlessly integrated with SAP Business One and provides view of certain customer interactions and reports on a real-time basis . All data is pushed and pulled from SAP as a single source of data. Further, Customer Portal could be accessed from anywhere and at any time over the Internet.
Business Challenges the Customer Portal Addresses Customer following up for the order status, requesting order Acknowledgement, Communication gap between the salesperson and Customer or CRM person on the specifications or delivery dates etc. are some of the challenges that are confronted by the businesses. Besides, at times, time lag / inconsistencies experienced by the customer on account of the following:Customer waiting for the order acknowledgement
Customer requesting the vendor for the Delivery status
Customer waiting for the account statement / receivable statement for reconciliation
Mismatch in the specifications shared by the customer and sales team
Clockwork’s Customer Portal is seamlessly integrated with SAP Business One and provides view of certain customer interactions and reports on a real-time basis . All data is pushed and pulled from SAP as a single source of data. Further, Customer Portal could be accessed from anywhere and at any time over the Internet.
Business Challenges the Customer Portal Addresses Customer following up for the order status, requesting order Acknowledgement, Communication gap between the salesperson and Customer or CRM person on the specifications or delivery dates etc. are some of the challenges that are confronted by the businesses. Besides, at times, time lag / inconsistencies experienced by the customer on account of the following:
Interested to know more?
Solution that the Customer offers
The Customer Portal will be an extended arm of SAP Business One pertaining to the particular customer to view their data and their invoices status, statement of accounts.Unique Login for each Customer
Restriction of Data limited to the particular Customer
Viewing of order status such as packed/ Dispatched. Invoiced, In transit etc
Viewing of Account statement
Viewing of ageing report
The Customer Portal will be an extended arm of SAP Business One pertaining to the particular customer to view their data and their invoices status, statement of accounts.
Outcome / Business Benefits
The non-productive time of sales employee/CRM/Accounts team is reduced by 50%
The Portal sends auto reminders about the upcoming deliveries
Organizing of Space at customer warehouse
Scheduling the subsequent activities in an effective and timely manner