Clockwork Privacy Statement
Clockwork Business Solutions Private Limited, its subsidiaries and branch operations hereinafter referred as ‘Clockwork’, ‘we’, ‘us’ or ‘our’ is committed to respect your privacy and choices. The privacy statement (hereinafter “Privacy Statement” or “Statement”) highlights our privacy practices regarding Personal Information and business data that we collect and process in compliance to applicable data privacy regulations when you access our websites or use our AI solutions.
Objective
Through this privacy statement we intend to provide a synopsis of our privacy practices regarding Personal Information that we collect and process about you through various sources. Although the primary focus of this statement is on the data collected and processed through our websites, that link to this Privacy Statement, which include www.clockwork.in, www.clockwork.co.in, and their sub-domains such as blogs.clockwork.in, etc. (Collectively referred to as “Clockwork Websites”), our adherence to the below mentioned principles remains across the organization towards personal data processing. Depending on the purposes of processing and your relationship with us as a data subject, we may provide additional customized privacy statements, more information on which can be found below.
The scope of this Statement covers the categories of personal data collected, how we use or process such data, who are the recipients of such data, and your associated rights under applicable laws including how to exercise the same. The applicability of the Privacy Statement is global, however certain additional information may be relevant to you depending on the country where you reside.
1. Personal Information that we process and use
1.1. Personal Information that we process
We may collect the following categories of Personal Information:
- Information collected as part of your visit and usage of our websites, such as Internet Protocol (IP) address, demographics, your computers’ operating system, device information, telemetry data and browser type and information collected via cookies or similar tracking technologies. As a website visitor who merely browses our websites (including the hosted content), without submitting any additional data, this is the most relevant paragraph for applicable data processing.
- Personal and Contact details, such as, name, title, e-mail address, phone numbers, address, designation, Company/Organization, Industry, Location (in terms of City/Country), LinkedIn profiles/URLs (or similar professional data set).
- Email address: When users input their email address to receive generated PDFs, we collect and use it solely for that purpose.
- Login credentials, such as Username and Passwords, IP address, browser type, device information, log files when you register for any of our applicable services.
- AI Input Data – any data you provide to our AI systems for processing.
- Audio-Visual information such as photographs or images captured, video recordings (if enabled), when attending any of our events, webinars etc.
- Queries, comments, or feedback as submitted by you, including any correspondence you have made with us.
- Preferences relating to marketing communications, interest areas, subscription details, dietary preferences/allergies (in relations to events we may organize).
- Additionally, we may collect certain data points based on the categories of data subject and their relationship with us, as are detailed out in additional Privacy Statements for relevant categories of data subjects at the end of this Statement.
1.2. Sources of Personal Information
We may collect the aforementioned Personal Information through various sources, such as mentioned below:
- Submitted by yourself, through our website forms, applications on our portals, or by contacting/emailing our official contacts.
- Shared to Clockwork employees, such as our sales or marketing representatives.
- Shared with or by Clockwork’s affiliates.
- Shared by the employers of the visitors and contractors, where applicable.
- Sourced from public websites and social media, including your publicly accessible profiles.
- Shared by our suppliers, vendors and service providers.
- Sourced via Cookies and similar tracking technologies as deployed on our website (details are available in the Cookie Policy).
1.3. Cookies & Tracking
We use cookies and analytics tools to improve website performance and user experience. Users can manage cookie preferences via browser settings.
1.4. Use of your Personal Information
We may use your Personal Information for the following purposes:
- to personalize user experience.
- to provide better usability, troubleshooting and site maintenance
- to understand which parts of the website are visited and how frequently
- to create your login credentials, where applicable
- to identify you once you register on our website
- to facilitate communication with you, including contacting you and responding to your queries or requests
- to offer curated content tailored to your preferences
- To enable marketing and sales related communications and related purposes
- to provide access to podcasts available on our website(s)
- to know your interest of participation in ideathons or hackathons or other competitions
- as a participant of any competitions and/or award ceremonies organized by us, to publish your name and corresponding details to make them available to larger audience on the Internet (including details of awards won); for the jury members and other associated delegates and speakers, to publish their name, title, photograph, and bio in a similar manner
- to invite you for events, seminars and equivalent ceremonies organized by us and related purposes such as running marketing or promotional campaigns, including such promotions or publications on social media
- to publish testimonials and case studies
- to communicate updates, offers, or policy changes.
- to generate and maintain leads as part of our Customer Relationship Management database
- to perform data analytics for providing a better user experience, enhance website performance and achieve business objectives
- to enhance and optimize our business operations, applications, systems, and processes, including operation and management of our communication assets and systems, ensuring and strengthening information security, maintenance of audit trail and associated records,
- to protect your data and Clockwork assets from information security threats and to secure against any unauthorized access, disclosure, alteration, or destruction
- to comply with applicable laws and other legal requirements, such as regulatory filings, record-keeping and reporting obligations, cooperating with government authorized inspections or requests, protecting our legal rights, and seeking remedies, including defending against any claims or engaging in legal proceedings, responding to subpoenas or court orders and managing documentation for related purposes
- to enhance your website experience and other associated purposes by deploying cookies or similar technologies. These may serve different purposes. For example, some of the cookies may be necessary for the operation of the website, while others are used to ensure its seamless performance. They may also enhance the functionalities provided on our website, help us understand how our online services are used, or to determine the interests of our website visitors. Additionally, our advertising partners collaborate with us to provide and assist in the use of such technologies on Clockwork and other sites. For more information, refer to the cookie policy.
- To send requested PDFs to the email addresses entered in our application, using secure third-party email services like SMTP via Outlook.
- to deliver and improve AI solutions.
- for research and development of AI models (with anonymization).
- for billing, invoicing, and compliance with tax laws.
1.5. Legal basis of the processing
The applicable privacy and data protection laws provide for certain justifiable grounds for collection and processing of personal data, commonly referred to as legal basis of processing. We primarily rely on the following legal bases:
- We process your Personal Information when it is necessary for the performance of a contract to which you are the party or in order to take steps at your request prior to entering into a contract, e.g., when you would engage with us for receiving our services and offerings, or when managing the data of our employees for ensuring the performance of their employment contract.
- We process your Personal Information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights), e.g., when we need to understand your usage of our website and interaction with the same, for generating your secure login credentials, or to optimize our processes.
- We process your Personal Information with your consent. Where we process Personal Data based on consent, your consent is revocable at any time, e.g., when registering and inviting you for events organized by us, or for sharing our marketing related communications with you.
- We may process your personal Information to comply with any Legal obligations on us, including to applicable laws and protecting our legal rights, seeking remedies, and defending against claims.
2. Consequences of not providing Personal Information
If you choose not to provide your Personal Information that is mandatory to process your request, we may not be able to fulfil the relevant purpose of processing, including provision of any services to you, if applicable.
3. Data recipients, transfer, and disclosure of Personal Information
3.1. Clockwork does not share your Personal Information with third parties for their direct marketing purposes
We share your Personal Information within,
- Clockwork or with any of its subsidiaries;
- Business partners;
- Service providers;
- Authorized third-party agents;
- Third-Party Providers like Cloud hosting, payment gateways, ERP integrations; or
- Auditors, and/or government authorities, where applicable.
3.2. Facilitating International Data Transfers
We may transfer Personal Information to countries outside of your country of residence, either to Clockwork group of companies or third parties, including to countries which have different data protection standards from those which apply in your country or region of residence.
Where we may transfer the data outside your country or region of residence, we shall take reasonable and appropriate steps in line with applicable laws while executing such transfer.
Please contact us as set out below if you would like to obtain a copy of the methods used when executing such international transfer as per applicable laws. When required, Clockwork may disclose Personal Information to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations.
3.3. Email Sending Services
We use SMTP via Outlook and/or other email clients to send emails. These services may process your email address for delivering requested communications.
3.4. AI – Specific Considerations
- AI outputs are generated based on input data and may not always be accurate.
- We do not use client-specific data to train public AI models unless explicitly agreed.
- Sensitive data (financial, medical, legal) should only be shared with caution.
3.5. Mobile Applications Considerations
This Privacy Statement also applies to Clockwork mobile applications made available through mobile application stores, including Google Play Store, where applicable. The permissions, features, third-party SDKs, and data practices may vary depending on the particular mobile application.
3.5.1. Mobile Applications Permissions
Depending on the application’s features and functionality, our mobile applications may request access to certain device permissions or capabilities, including but not limited to:
- Camera: An application may request access to the device camera where required to provide camera-based features or functionality.
- Storage, Files, or Media: An application may request access to device storage, files, or media where required for features such as creating, saving, selecting, uploading, downloading, or accessing files or media.
- Network and Internet Access: Applications may use Internet and network-related permissions to communicate with our servers, provide application functionality, retrieve or transmit information, and determine network connectivity where required.
- Wi-Fi or Device Connectivity Information: Where required by an application’s functionality, the application may access relevant Wi-Fi or connectivity information.
- Device Vibration: Certain applications may use the device’s vibration functionality for notifications, alerts, or other in-app interactions.
- Advertising Identifier and Related Information: Applications that use advertising or analytics services may access or use permitted advertising identifiers or similar device-related information for advertising, measurement, analytics, or related purposes.
The permissions requested may differ between applications and may also vary depending on the user’s Android version, device, or the functionality being used. Users can manage or revoke applicable permissions through their device settings. Revoking a permission may affect the availability or functionality of certain features of the relevant application.
3.5.2. Third-Party SDKs and Advertising
Certain Clockwork mobile applications may use third-party software development kits (SDKs) to provide, support, analyze, secure, or improve application functionality.
Depending on the application, these SDKs may include advertising, analytics, crash reporting, authentication, or other service-related SDKs. For example, an application may use advertising services such as Google AdMob.
Where third-party SDKs are used, the relevant service providers may process information such as device information, advertising identifiers, IP address, application usage information, diagnostic information, or information relating to advertisements delivered or interacted with, as applicable to the service.
The third-party services and information they process may vary between applications and are subject to the respective providers’ privacy policies, terms, and applicable laws.
3.5.3. Age and Children’s Privacy for Mobile Applications
Our mobile applications are intended for users aged 13 years and above.
The age requirement for our mobile applications may differ from the age requirements applicable to our websites or other Clockwork services. The 18+ age requirement stated elsewhere in this Privacy Statement continues to apply to websites and other services where specified.
We do not knowingly solicit or collect personal information from children below the applicable minimum age without appropriate parental consent where required by applicable law.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information, subject to applicable legal requirements.
Parents or guardians who believe that a child has provided personal information to us may contact us at privacy@clockwork.in.
3.5.4. Application-Specific Practices
Because permissions, features, SDKs, and data processing activities may differ between mobile applications, additional application-specific disclosures may be provided where required.
Users should review the information provided for the relevant mobile application and its associated services.
4. Data Usage Transparency
Clockwork may provide integrations that allow authorized users to interact with Clockwork services, tools, applications, or business information through third-party AI platforms such as ChatGPT. When you use such an integration, information necessary to authenticate you, process your request, invoke the requested Clockwork functionality, and return the requested information may be transmitted between the AI platform and Clockwork. Access to Clockwork information is subject to the permissions and authorization associated with your account. Clockwork processes such information in accordance with this Privacy Statement and applicable law.
Client data is used solely for delivering contracted AI solutions and is not repurposed for unrelated AI training or third-party use.
5. Your Rights
5.1. Subject to the laws of your country, you may have certain rights as a data subject (including but not limited to right to information, access, rectification, erasure, object, restriction of processing, right to complain), relating to your Personal Information that we process. Where the data processing is based on your consent, you may withdraw your consent to the processing of any Personal Data at any time. This will not affect the lawfulness of any processing operation before your withdrawal.
5.2. Exercising your rights: For exercising your rights, we may need to request certain information from you for ascertaining your identity and confirming that you are entitled to exercise the same. You can exercise your rights by contacting us at privacy@clockwork.in
5.3. Withdrawal of user consent: Users can withdraw their consent to process their email address for sending communications by opting out of the feature.
6. Data security
At Clockwork, there exists a perfect balance between Governance, Process and Technology, the combination of which has established Clockwork’s commitment to its customers and stakeholders. Clockwork adopts reasonable and appropriate security controls, practices and procedures including administrative, physical security, and technical controls in order to safeguard your Personal Information.
We use secure protocols such as STARTTLS for email transmission to ensure your email address and the PDF are securely transmitted.
7. Data retention
Personal Information will not be retained for a period more than necessary to fulfil the purposes outlined in this privacy statement unless a longer retention period is required by law or for directly related legitimate business purposes. Personal Data that is no longer required to be retained as per legal and business requirements will be disposed in a secure manner.
Business data is retained as long as necessary for service delivery and compliance.
We do not store email addresses entered into our application after the email is sent, except as required for troubleshooting or compliance.
Users may request deletion of their data, subject to legal and contractual obligations.
8. Contact your Local Data Protection Authority
If you are unhappy with how we safeguard your personal data, depending on the laws of the countries where you reside, you have the right to bring a complaint to your local data protection authority.
9. Linked websites
Our privacy practices regarding Personal Information that we collect and store about you through our websites and portals such as www.clockwork.in, www.clockwork.co.in, blogs.clockwork.in, ai.clockwork.in, mcp.clockwork.in, oauth.clockwork.in, *.cloud-b1.com and www.clockwork.co.in:50/redmine, CSD, Careers and Alumni will be as per the privacy policy of those portals, where explicitly mentioned. If not this Privacy Policy shall prevail.
Clockwork provides links to third-party websites and services. However, Clockwork is not responsible for the privacy statements, practices, or the contents of such third-party websites.
10. Children’s Privacy
Clockwork Websites, its associated products or services and hosted contents, are not intended for the use by children.
As such we do not knowingly solicit or collect personally identifiable information online from children without prior verifiable parental consent. If Clockwork learns that a child has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children, please email us at privacy@clockwork.in.
11. How to contact us
If you have any questions regarding our privacy practices or this privacy statement, or to request this privacy statement in another format, please contact us at:
Clockwork Business Solutions Pvt Ltd
#251/62. Aishwarya Towers, 9th Main Road, 43rd Cross Road,Jayanagar 5th Block, Bangalore – 560 041, India
Phone: +91 80 2663 5113
Email: privacy@clockwork.in
12. Updates to this privacy statement
Clockwork may change the data privacy practices and update this privacy statement as and when the need arises, and the same will be made available on the website. However, our commitment to protect the privacy of website users will continue to remain. Your continued use of services constitutes acceptance.