Clockwork through its Central Service Desk offers superior SAP Business One Support Services to global clients to ensure continuity of clients business operations.
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SAP Business One Support Services

For a business enabled by SAP Business One, it is very critical to have timely support from a professional support service provider equipped with expert team, well defined process and right tools to ensure the seamless functioning of operations.

Clockwork throughs its Central Service Desk structured around ITSM framework offers SAP Business One Support Services and provides timely break-fix support, assistance, guidance, and system optimisation support for businesses using the SAP Business One ERP solution.

Key Features
Central Service Desk – acts as a Single Point of Contact for all our client users until the ticket resolved and confirmed by the respective user.
Multi-channel Support – Our CSD could be reached anytime of the day via voice call, WhatsApp, email or through our ticketing portal.
Expert Support – Trained and experienced support professionals provide expert guidance to help client navigate challenges and utilize SAP Business One features effectively.
Minimising downtime – The swift resolution of user issues ensures minimal disruption to client’s business operations, reducing downtime and maximizing productivity.
Customisation and Integration Support – As businesses evolve, so do their requirements. Our SAP Business One Support team assists in customizing and integrating the ERP solution to align with the business’ changing needs, ensuring it continues to meet unique business challenges on an ongoing basis.
Continuous improvement – Our CSD strives to provide pro-active support services and ensures continuous improvement of the overall system.
Knowledge Base – Access to a vast knowledge base empowers the team to proactively address the issues quickly and unlock the full potential of SAP Business One.
Delivery Mode – Depending on the required we offer support services on-site or remotely or in a blended mode.

Clockwork’s Incident Management Process
  • Call Logging – In the first instance, on-site and off-site calls will be attended to by Clockwork’s Service Desk person. The details pertinent to the call logging procedure including service hours, email/landline number, information to be passed as part of the call logging procedure will be shared at the time of commencement of engagement.
  • Call assignment – Upon call logging, Clockwork’s Service Desk will acknowledge the call by assigning and sharing the ticket number. Immediately, the Service Desk person assigns the ticket to Service Desk Manager.
  • Call Assessment – Service Desk Manager studies and assesses the call to qualify it to be an on-site or off-site call. Accordingly, the call is assigned to the on-call Consultant.
  • Call Resolution – Depending on the call type, on-call Consultant resolves the call either by visiting the site or remotely by interacting with the application owner, user etc and confirms the same to Service Desk Manager.
  • Call Closure – Upon receipt of confirmation from on-call Consultant, the Service Desk Manager calls up the user/application owner to ascertain if the call has been resolved to satisfaction. Upon confirmation, the ticket is flagged as closed, if not the call is assigned back to the on-call Consultant.

    • Interested to know more?  Get In Touch

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    Why Choose Clockwork as your SAP Business One Support Services?

    Clockwork’s SAP Business One Support Services extends helping hand to businesses aiming for resilience, efficiency, agility, and growth. By investing in our reliable support services, businesses can navigate challenges, optimize their ERP system, and focus on what truly matters – driving success in a competitive business landscape. 

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