SAP Business One Service Android Mobile App
Complaints assignment and scheduling of the complaints for resolution on the go.
Purpose
Clockwork’s Service Android Mobile App is an extended SAP Business One mobile solution for the technicians on the ground. With this mobile app technicians will have real-time visibility of complaints assigned to them. The App also supports complete complaints resolution process as the technicians can continuously update the resolution progress of a complaint.
Business Challenges the Service Android Mobile App Addresses
The complaints assignment and scheduling of the complaints for resolution is a biggest challenge, especially when dealing with large numbers of technicians, complaints and geographies. Typical challenges in such a scenario are:
- Complaints assignments based on priority and complexity
- Scheduling of the complaints for resolution
- Spare parts replacement requests handling
- Capturing complaints resolution updates from multiple technicians.
Solution that the Service Android Mobile App offers
- Effective complaints assignment management
- Capturing frequent updates on the complaint’s resolution progress
- Capturing the resolution details
- Obtaining final closure from the customer
- Provision of uploading the images post the replacement of the Spares
- Placing requests for spare parts replacement
- Issue of spare parts against the requests from technician.
Outcome / Business Benefits of Service Android Mobile App
- Complete automation of complaints resolution process
- Complete visibility and tracking of complaints
- Effective scheduling of complaints and associated activities
- Effective management of technicians visits
- A Knowledge Library is built over a period based on the type of problem and the solution offered
- Traceability of the spare’s replacement
- Tracking of warranty scope
