Warranty Portal
Warranty Portal is an interactive application which promptly alerts the customer who raises the complaint about the warranty status.
Purpose
Clockwork’s Warranty Portal helps in raising complaints against the items sold which are under warranty and outside warranty. This segregation allows the Service Team to act based on the warranty validity or otherwise and accordingly determine the services scope and levying of service charges.
Business Challenges the Warranty Portal Addresses
Maintaining the warranty records of the products which are sold and segregating them whether the Item serial / batch number is within the warranty or out of warranty is a biggest challenge as the warranty period will be in years at times depending on the nature of the product. In a nutshell, the biggest challenges are:
- Tracking of the warranty details
- Tracking of the installation details
Solution that the Vendor Portal offers
- Creation of complaints by the end customer directly
- Immediate prompt of the item warranty details
- Presentation of real time status of the complaints raised
- Complete digitization of the complaint resolution process
- Updating of complaints resolution details
- Realize billing for out-of-warranty complaints.
Outcome / Business Benefits of Warranty Portal
- Plugs revenue leak potentially arising from servicing out-of-warranty items
- Quicker resolution of the complaints
- Auto email notifications help both the service team and customer
- Availability of real-time status of the tickets
- Help increase customer experience
